Before you start
An organization owner should open Fellix and the editor for your website. You need a website chat and access to edit the pages, or someone who can install the snippet for you.
Steps
- In Fellix, open Channels and find Your website chat. If there is no chat bubble, select Create chat bubble.
- Open the chat bubble’s menu and select Copy snippet in Website chat code snippet.
-
Paste the snippet before the closing
</body>tag on every page that should show the chat. Publish your site and open a page to check it.
What it can do
Visitors can open the chat on your website and send a message. For example, they can ask about your business.
What it will not do
The snippet only appears on pages where it is installed.
Disconnecting
Remove the snippet from your website pages and publish the changes.
Troubleshooting
If the launcher does not appear, check that the complete snippet is
on the published page. The browser console reports
[fellix] the embed snippet is missing its data-key
attribute
if its key is missing.
Reference
See the web chat developer reference for installation, attributes and the JavaScript API.